Charter for clients of Possibilities

As a valued client of Possibilities Psychological Services, you have the right to expect that:

• You will be treated with respect at all times
• Your cultural background and language tradition will be respected
• You will be given a clear explanation of the services you will receive
• You will be asked to give your consent for any services provided by your clinician prior to the service commencing, and as it progresses
• You will receive an explanation about the confidentiality of the service and the exceptional situations where your confidentiality may not be protected
• You will receive a clear statement about the fees associated with the services you receive
• You will receive skilled and professional service from your clinician
• There will be clear goals that you and your clinician are working toward
• You can ask any questions about the service you are receiving and receive both honest and forthright answers to those questions
• Should there be any requirement/benefit for your clinician to participate in a discussion or meeting with a third party (eg. family member, educator, health professional, manager etc.), this will be facilitated with your prior consent