FAQs

Yes, she has received all required vaccination doses for Covid-19 mandated for health practitioners in NSW. In an abundance of caution, she will also be wearing a face mask in all her sessions for everyone’s safety.

Finding the right therapist can be time-consuming and expensive. To help reduce this burden, Chiu offers a free 20-minute phone consultation. This is an opportunity for you to briefly outline your concerns, explore therapy options, and decide whether Chiu is the right fit. If another practitioner is a better match, she’ll gladly refer you.

Contact Chiu to indicate interest in booking your free 20-minute phone chat. During the call, you will have space to discuss your goals and determine clinical fit.

Chiu receives a high number of missed calls daily due to robocalls and increased demand. Without a full-time admin team, phone tag isn’t sustainable. The best way to reach her is by texting 0491 188 891 or sending an online message.

Yes. Sessions are conducted via Zoom.

Please note that our appointments are set to Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April during Daylight Saving Time (DST) and Australian Eastern Standard Time (AEST) for the remainder of the year.

We support Self-Managed and Plan-Managed NDIS participants. We are not currently registered for Agency-Managed clients, nor for services under Improved Relationships funding.

Yes, she is.

Possibilities has set aside a limited number of bulk billing appointments for long term clients who may experience financial distress. 

You don’t need a referral unless you plan to claim Medicare rebates. Speak to your GP, paediatrician, or psychiatrist about a Mental Health Care Plan. Some private health funds also offer rebates—please check with your fund directly.

The Better Access initiative gives Medicare rebates to help people access mental health professionals and care, regardless of where they live.

In the referral, Medicare requires the following to be provided by your referring doctor.

1. Doctor’s name
2. Doctor’s Medicare Provider number
3. Date of referral
4. Briefly record reason for referral eg. anxiety
5. Number of sessions referred for eg. 6 sessions

If the referral is provided directly to you at your consultation, please check to ensure all relevant information is recorded before you leave the Doctor’s office.

For a registered psychologist who is not clinically endorsed:
$92.90 for individual face-to-face or telehealth sessions lasting 50 – 60 minutes

Under the Better Access initiative, eligible clients can receive:

• Up to 10 individual sessions in a calendar year (1 January to 31 December). 
• Up to 10 group therapy sessions in a calendar year where such services are available and seen as appropriate by your referring doctor and the psychologist.

Referrals cannot be provided for the full 10 sessions. A referral is for a maximum of six sessions. Your referring doctor will assess your progress after the first six sessions and determine whether further sessions are needed.

In response to the COVID-19 pandemic, Medicare has provided up to 10 additional sessions per year (likely to expire December 2022). Your referring doctor will need to provide a referral for you to access this. After you have reached the maximum number of allowable sessions for the calendar year you will not be eligible for any further Medicare rebates for treatment you receive from a psychologist until the new calendar year.

Work and Development Orders (WDOs) are a way to help people who can’t pay their fines. WDO sponsors include government agencies, non-government organisations and health practitioners. Unfortunately, Chiu is not a WDO sponsor.

To find a sponsor, visit https://www.revenue.nsw.gov.au/fines-and-fees/cant-pay-your-debt/find-a-wdo-sponsor

The Australian Health Practitioner Regulation Agency (AHPRA) is the national organisation responsible for implementing the National Registration and Accreditation Scheme (the National Scheme) across Australia. AHPRA works with the 15 National Boards to help protect the public by regulating Australia’s registered health practitioners. Psychology is a regulated profession, like medicine, psychiatry and law. To call yourself a psychologist and to practise as one, you need to register with the Psychology Board of Australia (PsyBA), which is part of AHPRA, formed in July 2010.

As of 2022, our services are exclusively telehealth. If Chiu believes you or your child would benefit more from face-to-face support, she will refer you to a trusted practitioner from her referral network.

Yes she does, 100%.  

Numerous studies have shown that supportive parental involvement in their child’s capacity building sessions not only enhances outcomes, but it also has a positive influence on the child’s wellbeing and behavior. A parent’s interest and encouragement in a child’s development can affect the child’s perceptions toward themselves and their place in society.

Chiu believes that parents are the experts of their children, and so collaborates closely with them. In helping the child, she helps the parents understand more deeply what the child may be experiencing and ways to proactively support their child’s growth by utilising evidence-based strategies. In the event a child requires psychotherapy instead, it would be appropriate for the child to be given much more privacy. Often, we have found parents very understanding of this need. How much feedback Chiu gives the parents (if any) will be respectfully discussed with the child, empowering them with a sense of agency and autonomy.

Yes, via video call. Chiu believes in collaborative care — it really does take a village.

Yes. With your consent, Chiu will coordinate care with your broader healthcare team to ensure a cohesive approach.

Previously, Chiu facilitated several group programs including Secret Agent Society, Stop Think Do, and bespoke groups for carers, siblings, and autistic young adults exploring relationships. At this time, she is not running group programs.

Chiu does not have lived LGBTQIA+ experience, but she has lifelong personal connections through friends, family, and community. She is committed to informed, respectful, and affirming practice.

Your child isn’t broken—and Autism isn’t something to be “fixed.” Chiu can:

1. Address distress (like anxiety or depression) that can come from navigating a world not built for neurodivergent people.
2. Offer capacity-building support to develop interpersonal and sensory strategies.
3. Affirm your child’s identity and help them understand and value themselves.
4. Support you in better understanding and affirming your child.
5. Teach emotional regulation in a way that respects the child’s autonomy—no forced compliance, no masking, no shame.

We invite you to visit Transcend Australia for evidence-based resources about gender identity. Many families find value in peer support groups. We’re happy to chat further if you have more questions.

Far too often, parents are handed a diagnosis without the tools to understand it. Research has shown that neurodivergent children will receive about 20,000 more negative messages by age 10 than they do positive messages as compared to their neurotypical peers. Therefore, it is imperative that parents be empowered with up-to-date knowledge and useful skills. In our experience, once a parent understands how their child’s brain and body work, they become much more understanding and compassionate, significantly reducing the number of negative interactions and negative messages. They also become more motivated to learn how to teach and support their children in a less shame-inducing way. Parent sessions are designed to:

• Build your understanding of neurodivergent brain-body functioning.
• Link these patterns to behaviour, emotion, and thinking.
• Introduce timely, science-based strategies for support and intervention.
• Coach you on strengthening connection, collaboration, and motivation—not control.
• Help you regulate your own emotional responses during conflict or escalation.
• Mentor you on how to advocate in systems that don’t always “get it.”
• Guide you in affirming your child as a valued, capable individual.

We also support parents navigating grief, uncertainty, and adjustment related to their child’s diagnosis, health condition, or gender identity.

Inclusion ensures that all children participate comfortably and meaningfully while learning and interacting with others. It is an affirming approach that acknowledges each child’s strengths and interests while making necessary adjustments, so that they are supported to be active members of their community.

Often Chiu is engaged by proactive and dedicated early learning centres and childcare centres to empower their staff with inclusion and behaviour support training and mentoring. The goal is to equip their staff with up-to-date science-based knowledge to support children who may be experiencing psychological distress, adjustment challenges or disabilities, as well as the practical skills to do so confidently.

Here are some feedback from Chiu’s training sessions:

“My team and I enjoyed Chiu’s laidback approach and working style. We found it easy to learn from her and found the collaborative discussions to be a great way to learn.”

“Chiu always presents helpful, practical ideas. She is so knowledgeable and shares that in a respectful way.”

“Chiu was incredible and helped us support and understand our children at a deeper level. She gave us strategies that allowed us to become more confident in our teaching styles.”

The science of Psychology is critical to the workplace. It helps managers at all levels of organizations select, support, motivate and train employees. It also helps businesses design products, build better workspaces and foster healthy work cultures. 

In addition to providing consultation services to Southeast Asian based businesses and not-for-profit organisations, Possibilities is the in-house consultant for one of Australia’s leading talent management agencies. We also provide consultation to an innovative digital product developer that is utilising cutting edge blockchain technology to create unique products that support the grief process.

The Psychology Board of Australia is committed to protecting the public by ensuring that Psychologists practice in a competent and ethical manner. Supervisors help to achieve this commitment by improving competence in their supervisees. While Chiu is no longer a PsyBA registered supervisor, she is still sought after for supervision and mentoring by registered psychologists and provisional psychologists alike.

For many transgender folks, it’s an easy way to affirm their identity and show the world the pronouns they’d like you to use. However, it goes beyond trans and non-binary equality. Sharing our pronouns online promotes and normalises discussions about gender. This is very important to do as there is always more work to be done when it comes to inclusivity. Therefore, by sharing her own pronouns routinely, Chiu tries to normalise this practice, and to make it easier for others to do the same.

Chiu has written works published on her Linkedin profile. You can see them here. In addition, a website blog was introduced in 2024. Click here to view our blog.

A competent builder has more than one tool in their toolbox. Chiu uses an eclectic, evidence-based approach. Techniques include:

• Cognitive Behavioural Therapy (CBT)
• Acceptance and Commitment Therapy (ACT)
• Dialectical Behaviour Therapy (DBT)
• Compassion-Focused Therapy (CFT)
• Solution-Focused Therapy
• Positive Behaviour Support
• Parts work (e.g., Internal Family Systems, Schema Therapy, Resource Therapy)
• Eye Movement Desensitization and Reprocessing (EMDR)

Gift-giving in therapeutic relationships can pose ethical challenges. While small, inexpensive gifts (like a card or chocolates) around the holidays are usually acceptable, more frequent or high-value gifts can create complex boundaries. Chiu follows ethical guidelines to ensure the therapeutic relationship remains safe and professional. Your kind gesture is appreciated — and a heartfelt card means the world.

Possibilities Psychological Services prides itself on the service we provide to our clients, however we are always looking for areas that we can improve upon. Your constructive feedback as a client is a valuable part of this.

If you believe that we have failed to provide you with a service in line with your rights as listed in your service agreement, or are in any way dissatisfied with the service you have received, please do not hesitate to bring it to our direct attention via email so that the deficiency can be immediately corrected.

If your assessment indicates that Chiu’s role as a psychologist poses a risk to society, and wish to make a formal complaint, you can contact the following agencies:

• Health Care Complaints Commission (HCCC) 
• The Australian Health Practitioner Regulation Agency (AHPRA)

For your convenience, here is her registration number PSY0001319354. 

Our profession relies on proactive members of society like yourself to ensure standards of care and duty of care provided by health practitioners are maintained at the highest level. We thank you for your assistance.

Yes he is. He is a very good boi.